|The video keeps stopping to buffer, what can I do?
Those annoying stops and starts are usually due to network congestion, meaning there's not enough bandwidth to stream the video you want. Buffering is when the video server stores data to the buffer for a few seconds so that if your network slows, it will continue to play. At TonTon, our videos use dynamic Multi-Bitrate streaming to make the most of your user experience. This means, if your bandwidth is not enough to stream video files, it will automatically adjust to suit your bandwidth needs. And it will do it without you needing to do anything!
If your internet connection is really slow and your video has that spinning circle, chose your own bitrate instead of the standard 'auto'. We give you 6 bitrates that will suit most broadband speeds. Start with the lowest and adjust the rates to suit. Click on th video player next to (i),
We also test our sites and videos through different connections and browsers to make sure they run but hey, we can't guarantee a smooth connection for all as this will depend on your ISP's performance at the time.
Check your net connection and the speeds that you are receiving. Our videos are compressed between 214 – 2192kbps so a 512kbps Internet connection technically should be fine as long as you aren't on P2P applications (they eat up bandwidth), gaming, chat applications or downloading through other sites. Close those first if having problems.
Call your Internet Service Provider (ISP)
TM Streamyx and Celcom Broadband: 100
Jaring: 603 8991 7080
Time: 603 2730 5287
Digi Broadband: 016 299 3333 (Helpline)
P1 Wimax: 1-300-800-888
Celcom Broadband: 1300 111 000
Call the above ISP's if you are expecting a higher bitrate but are not receiving it. There could be problem with your connection or known network congestion in your area.
Make sure your audio is not on mute and that you have the latest codecs for your player. We recommend this for the latest codec list. (link to http://www.free-codecs.com/download/k_lite_Mega_Codec_Pack.htm)
Sound plays too fast
Does the audio sound like a chipmunk? Try updating your flash player or reinstalling it again. The latest Adobe Flash Player update is version 10. If you have earlier versions, this may result in the distorted audio. To get your update click here (link to http://www.adobe.com/support/flashplayer/downloads.html
Frequent user tip
One option is to click pause and let the video download before clicking play.
Have patience. Hot episodes, like live finals or last episodes of the season might have a lot of people clicking on the links to watch. Remember our videos use Multi-Bitrate streaming so the video stream will adapt to your internet connection at the time.
If you experience problems with the content itself, such as bad audio, incomplete videos, or pixilated video, please email us immediately at email@example.com with the programme and episode number and error experienced. We will attend to this matter immediately.
I can't see the Chinese Characters when I want to post a comment, why?
If you are seeing funny little squiggles on your screen, then all you need to do is encode it. Just check via your IE browser, click ‘view' on your file bar, scroll down to ‘encoding' and then choose the language you want. You can either choose traditional or simplified or even Unicode to read all.
The video isn't working! What shall I do?
Our videos work via Flash players, so first make sure you have the latest downloaded. You can do so quickly and for free (link to http://www.adobe.com/support/flashplayer/downloads.html). Adobe Flash Player 10.1 is what you need to get the best out of TonTon.