Minimum Specs
To best enjoy our site, we recommend the minimum requirements:

Connection Speed
Our videos stream between 200kbps to 2Mb and to get the best quality we recommend a broadband connection of a minimum of 512kbps and for those on 2Mb or more, rock on! Sorry, if you are on dial-up you will not be able to watch our videos.

You can also test your Internet download connection using http://www.speedtest.net. Just click on the yellow star and it will begin. Once complete, it will show your download speeds.

TonTon dictionary:
Stream: A stream is a non-stop stream of data that is plays as soon as it arrives at your player. You do not need to download the video first.

Browsers
We love Mozilla Firefox
Mozilla Firefox 3+ (latest is 3.6.6.) http://www.mozilla-europe.org/en/firefox/
You can also use:
Internet Explorer7 + (latest is 8) http://www.microsoft.com/windows/internet-explorer/ie7/
Safari 2+ (latest is 5)http://www.apple.com/safari/
Chrome 3+ http://www.google.com/chrome
Opera 6+ (latest is 10.60) http://www.opera.com/

Screen Resolution
1024 X 768 or greater

Video Players
Adobe Flash Player 10+ link to http://www.adobe.com/support/flashplayer/downloads.html

Cookies & JavaScript
These should be enabled

I am already a member of TV3, 8TV, ntv7, TV9, Gua – do I need to register for TonTon?
No. If you are already signed up for our portals, you are automatically a member of TonTon.
If it is the first time logging in to TonTon, you will be asked to change and save a new password. This happens only once.

What do I need to register?
You need a valid email account. We will send a validation link to your email. You will need to click the link and sign in to complete your registration.

New Login:
If you are coming in from the activation email link you will taken to the home page of the website you registered with. Click Login and enter in your username and password to complete your registration.

Normal Login:
Click login, enter in your username and password

Login Problems
Finding it tough to register or log in? Email us straight away at contactus@altmedia.my. We will get back to you ASAP. The more information you provide, the quicker we can solve your problem. When emailing please include:

• Site originally registered on
• Username
• Full name
• Did you get your verification email and have you activated your account?
• Contact number

ntv7 Report a Bug

Username

Full name

Email

Contact number

Type of Problem

Registration Login Forgot username / Password Did not receive verification email Can login to TV sites but not tonton Video Problems Schedule Other

More Details

You can find videos through these ways:

Channels
We have Catch-Up TV from TV3, 8TV, ntv7, and TV9. There is exclusive online content from Gua plus international content on tonton exclusives and WWE (World Wrestling Entertainment), Channels by Hot Fm, Fly Fm and One Fm and MyMetro (Harian Metro News).

Shows
Split into genres; find the best in news, drama, lifestyle, entertainment and more.

Movies
Local and international movies

Search
Type a keyword or the title of the program you want in our searchbar.

If you have problems logging or with registration – fill out the form here

If you have general questions or want to just say hi; drop us an email to contactus@altmedia.my

My Account
Your Dashboard
As a member of our sites, you will have access to your own Dashboard. This page will hold all your playlists, favourite videos and even recommended videos tailored to interests. The dashboard will show tontons latest promos plus its home to your inbox where you can get your private messages, friend notifications and even set your twitter and Facebook settings.

Playlists
Want to put all your favourite shows together in your own personal playlist? Now you can on TonTon. Once you are logged in and watching your show, just click the + sign at the top of the player. It will automatically move into any playlist you create. You can create as many playlists as you want and they can be deleted at any time.

Sharing
twitter & facebook
Like a video? Share with your friends on tonton or straight to twitter or Facebook. Just click on their icons where you see them and tonton will automatically share your favourite videos. You can also share your playlists too.

Schedule
Every station at your fingertips
On tonton you can check all of our TV station's schedules in one scrolling screen. You can view up to one month in advance and can favourite a programme by clicking the 'heart' icon next to your show.

TIP!
If your internet connection is really slow and your video has that spinning circle, chose your own bitrate instead of the standard 'auto'. We give you 6 bitrates that will suit most broadband speeds. Start with the lowest and adjust the rates to suit. Click on th video player next to (i),

We also test our sites and videos through different connections and browsers to make sure they run but hey, we can't guarantee a smooth connection for all as this will depend on your ISP's performance at the time.

TIP!
Check your net connection and the speeds that you are receiving. Our videos are compressed between 214 – 2192kbps so a 512kbps Internet connection technically should be fine as long as you aren't on P2P applications (they eat up bandwidth), gaming, chat applications or downloading through other sites. Close those first if having problems.

Call your Internet Service Provider (ISP)

Call the above ISP's if you are expecting a higher bitrate but are not receiving it. There could be problem with your connection or known network congestion in your area.

No Sound?
Make sure your audio is not on mute and that you have the latest codecs for your player. We recommend this for the latest codec list. (link to http://www.free-codecs.com/download/k_lite_Mega_Codec_Pack.htm)

Sound plays too fast
Does the audio sound like a chipmunk? Try updating your flash player or reinstalling it again. The latest Adobe Flash Player update is version 10. If you have earlier versions, this may result in the distorted audio. To get your update click here (link to http://www.adobe.com/support/flashplayer/downloads.html

Frequent user tip
One option is to click pause and let the video download before clicking play.
Have patience. Hot episodes, like live finals or last episodes of the season might have a lot of people clicking on the links to watch. Remember our videos use Multi-Bitrate streaming so the video stream will adapt to your internet connection at the time.

Incomplete Content
If you experience problems with the content itself, such as bad audio, incomplete videos, or pixilated video, please email us immediately at contactus@altmedia.my with the programme and episode number and error experienced. We will attend to this matter immediately.

I can't see the Chinese Characters when I want to post a comment, why?
If you are seeing funny little squiggles on your screen, then all you need to do is encode it. Just check via your IE browser, click ‘view' on your file bar, scroll down to ‘encoding' and then choose the language you want. You can either choose traditional or simplified or even Unicode to read all.

The video isn't working! What shall I do?
Our videos work via Flash players, so first make sure you have the latest downloaded. You can do so quickly and for free (link to http://www.adobe.com/support/flashplayer/downloads.html). Adobe Flash Player 10.1 is what you need to get the best out of TonTon.

If you still need help or just want to say hi? Drop us an email to contactus@altmedia.my

Sales and Advertising queries send an email to our Head of Sales: Kingston@altmedia.my

Please note that customer service queries will only be answered Monday to Friday between the hours of 9.00am and 7.00pm